ProView is our standalone monitoring solution, which enables centralized management and ongoing monitoring of your entire self-service network, while PC/E Monitoring is the right solution for integration in the PC/E architecture.
Real-time remote monitoring ensures you get an up-to-the-minute overview of the device status of all your self-service systems, regardless of their vendor. The software products support the entire management process, from the generation of fault messages through to the creation of reports. Detailed status information enables precise diagnoses, both to prevent device errors and to provide technicians with specific information and instructions in the event of a system error. The journal and log files generated by the systems provide meaningful statistics and reports. What's more, software updates and new software can be distributed centrally to all the connected systems.
Highlights and benefits:
- Enhanced availability thanks to the fast detection and precise reporting of errors means greater customer satisfaction
- Reliable protection against attempted fraud at self-service systems
- Time and cost savings thanks to centralized administration and fewer service calls
- Pared-down, meaningful analyses based on a comprehensive data pool
- Intuitive, user-friendly interfaces
Details:
- Event monitoring: transaction, error and status messages; warnings
- Remote operation
- Device queries, e.g. counter readings
- Service management and ticketing
- Job management
- File transfer
- Statistics and reports
- Software distribution
- Variable views (user interface)